Change Device Settings

1. Click your profile icon    in the top right corner of MS Teams.
2. Click Settings.
3. Click Devices.
4. Select the mic, speaker, and camera options that you would like MS Teams to use.

 

Make a Test Call

When you make adjustments to your Device Settings, it is good practice to make a Test Call and verify that everything works as expected. MS Teams allows you to make a Test Call without calling an actual person.

1. Click your profile icon    in the top right corner of MS Teams.
2. Click Settings.
3. Click Devices.
4. Click the Make a Test Call button.
5. Follow the instructions on screen. This will test your mic, speaker, and camera. You will receive a summary of  the test results after the test call is completed.

 

Set a Secondary Ringer

By default, an incoming call will only ring on your headset (or phone if you received one). If you would like an

incoming call to ring on another device as well (such as your soundbar) you can choose that as your secondary ringer. Incoming calls can be answered on any device whether it is set to ring or not.

 

Set Call Answering Rules

1. Click on your profile icon  in the top right corner of MS Teams.
2. Click on Settings.
3. Click on Calls.
4. Select Call Answering Rules. There are two primary options.

 

Option 1, Forward my Calls

Forward to Voicemail.

Forward to a specific phone number or contact.

Forward to a call group (ring multiple people at the same time, or one-by-one in an order you set).

 

Option 2, Also Ring

Also ring a specific phone number or contact (Ex: enter your cell phone number to have calls ring  on your mobile device. You also answer the call on your device).

Also ring a call group (ring multiple people at the same time, or one-by-one in an order you set). Also ring no one else. Incoming calls will only ring on your primary device (default setting).

 

Setting up a Call Group

1. In your Voicemail Settings, under Forward my Calls (see above), click on Call Group.

2. Click on the Add People search bar.
3. Start typing a name.
4. Select the correct person from the drop-down. Repeat the process for as many people as you would like.

 

Choose Ring Order of your Call Group

1. Scroll down to see the Ring Order option below your list of people.
2. Click the Ring Order drop down and choose one of two options:

 

All at the Same Time, which calls everyone in the group simultaneously.

In the Order Above, which calls each person one-by-one until someone answers the call.

 

Adjust Voicemail Settings

1. Click your profile icon  in the top right corner of MS Teams.
2. Click Settings.
3. Click Calls.
4. In the Voicemail section, click the Configure Voicemail button.

 

Record a Voicemail Greeting

1. Under the Configure Voicemail section, click the Record a Greeting button.
2. MS Teams will call your voicemail setup. Press 2 to play your greeting and/or record a new one.
3. Follow additional prompts to record and save your voicemail greeting.

 

Set Voicemail Greeting using Text-To-Speech

1. Under the Configure Voicemail section, scroll down to the Text-to-Speech option.
2. Type your custom greeting.
3. When you have finished, scroll down and click the OK button to save.

 

Set Out of Office Voicemail Greeting using Text-To-Speech

1. Under the Configure Voicemail section, scroll down to the Text-to-Speech option.
2. Type your custom out-of-office greeting.
3. Choose when you would like the out of office greeting to play.
4. When you have finished, scroll down and click the OK button to save.

 

Set Voicemail Call Answering Rules

1. Under the Configure Voicemail section, select your Call Answering Rules. You have several options:

Let the caller record a message.

Let the caller record a message or be transferred to someone else (gives them the choice). End the call without playing voicemail greeting.

Play greeting and end the call.

Transfer the call to someone else. Select the number/person the call should be transferred to.

 

2. Once you have chosen an option, scroll down and click the OK button to save.

 

Choose Ringtones

You can choose a unique ringtone for calls that are for you, calls that are forwarded to your number, and calls that are delegated to you, so you can easily differentiate between them.

1. Click your profile icon  in the top right corner of MS Teams.
2. Click on Settings.

4. Click Calls.
5. Scroll down to the Ringtones section and select your ringtones.

 

Delegates

Manage who can make and receive calls on your behalf.

1. Click your profile icon  in the top right corner of MS Teams.
2. Click Settings.
3. Click General.
4. Click Manage Delegates.

 

Two tabs options will appear:

1. 1. People You Support (people that have chosen you as their delegate).
   2. Your Delegates (people you have chosen to be your delegates).

 

Add a New Delegate

1. Click the Your Delegates tab.
2. Click in the search bar.
3. Start typing the name of the person you want.
4. Select the correct person from the drop-down that appears.
5. Repeat the process to add additional delegates to your list.

 

Make and Receive Calls as a Delegate

Once you’ve been added as a delegate, you can make and receive calls on someone else’s behalf.

1. Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.
2. Select whether you want to call as yourself, or as the person you are a delegate for.
3. Select Call.

 

To resume the call...

3. Click the phone    icon on the application bar to the left of your screen to return to your main call

window. In the top right corner, you (or the person you are a delegate for) will see the call listed in the top left corner of the screen.

 

 

4. You, or the person you are a delegate for, can resume the call by clicking the Resume button.