Step 1a:   You can join the remote support session by clicking the link provided by the technician on the helpdesk ticket

Step 1b:   Also you can join the remote support session by entering join.zoho.com on your browser(ex. Google Chrome) and then enter the session ID provided by the technician

Step 2:   Click download and then click Yes on the pop up window "Do you want to allow this app to make changes to your device?"

Step 3:  Click Join on the  join session window, to permit the technician to control your computer

Step 4:   After joining the remote support session, you can chat with the technician by clicking the chat icon under Zoho Assist toolbar

Step 5:   If you want to close the remote support session, you can click on the close icon on the Zoho Assist toolbar and then click Ok