149
Issues
- Link of zoom meeting expired / can not join the meeting
- Camera is not working or visual is not displaying
- Audio is not working
Link of zoom meeting expired / can not join the meeting
This issue might appear during inappropriate way of accessing a meeting.
Zoom Video conferencing can be join using:
Zoom with downloading the desktop client
1. Open the Zoom desktop client
2. Join a meeting using one of there methods:
- Click Join a Meeting if you want to join without signing in
- Or Sign in to Zoom and then click Join
3. Enter the meeting ID number and your display name.
- If you're signed in, change your name if you don't want your default name to appear.
- If you're not signed in, enter a display name.
4. Select if you would like to connect audio and/or video and click Join.
Zoom in the smartphone or mobile app
1. Open the Zoom mobile app. If you have not downloaded the Zoom mobile app yet, you can download it from the Google Play Store / App Store
2. Join a meeting using one of these methods:
Tap Join a Meeting if you want to join without signing in or Sign in to Zoom and then tap Join
3. Enter the meeting ID number and your display name.
- If you're signed in, change your name if you don't want your default name to appear.
- If you're not signed in, enter a display name.
4. Select if you would like to connect audio and/or video and tap Join Meeting.
Zoom with Web Browser (Google Chrome)
1. Open Chrome and go to join.zoom.us
2. Enter your meeting ID provided by the host/organizer
3. Click Join
- If this is your first time joining from Google Chrome, you will be asked to open the Zoom client to join the meeting.
- You can check Always open these types of links in the associated app to skip this step in the future.
- Click Open Zoom Meetings (PC) or Open zoom.us (Mac).
Camera is not working or visual is not displaying
There can be many reasons videos might not support.
Some of the ways a user can solve are:
Allow apps to access the webcam on Windows 10
1. Open Settings.
2. Click on Privacy.
3. Click on Camera.
4. Under the "Allow access to the camera on this device" section, click the Change button.
5. Turn on the Camera access for this device toggle switch.
6. Turn on the Allow apps to access your camera toggle switch.
7. Under the "Choose which Microsoft Store apps can access your camera" section, turn on the toggle switch for the apps that you want to allow access. For example, Camera, Skype, Microsoft Teams, etc.
1. Click the arrow next to Start Video / Stop Video.
2. Select Video Settings.
Zoom will display your camera's video and settings.
3. If you don't see your camera's video, click the drop-down menu and select another camera.
If the camera still does not work, A user can restart the system and make sure if the user has a camera installed and the camera is enabled.
1. Press the Windows + R keys together to open the Run box and type devmgmt.msc and press Enter.
2. Once the Device Manager window opens, expand Imaging devices (or Integrated Camera) to display your camera. Just right-click on it and select Enable. You may be asked for confirmation. Select Yes.
3. This will confirm that the camera is active and running in the system
For more information about camera troubleshooting, User can watch the video https://youtu.be/ovpgOSsJKA8?t=37
1. First, ensure you click the green “Join with computer audio” as per below to join your audio to the meeting. (You can tick the box in the bottom left of the pop-up window to set Zoom to automatically join your audio each time you join a meeting in future.)
2. If you didn’t click it in the pop-up window at the beginning of the meeting you can join it by clicking ‘Join Audio’ in the left bottom corner.
3. To test your microphone and speakers, click on the up arrow and select ‘Test speaker & microphone’.
3. Follow the prompts, if you hear the ringtone then your speakers are working, if you do not click no and Zoom will proceed through your speaker options until you can hear. You may also need to check your computer volume in case it is down very low and needs to be raised.
4. Once completed Zoom will let you know you are good to go!
5. If you still need to adjust some audio settings, you can click on the arrow in the bottom left corner again and choose “audio settings”. A box will pop up where you can change your speaker and microphone and test them again, adjust the speaker volume and adjust your microphone.
6. If you are still having trouble or if your device does not have a microphone or speakers, you can switch to using phone audio by choosing this option in the menu down the bottom left.
7. Follow the instructions on your screen to call a phone number for the country you are in, enter the meeting ID and participant ID when prompted.
For more Information about Audio troubleshooting, User can watch the video https://youtu.be/ZZSoe4w3WX8?t=39
